HOW TO ORDER Locate the book in our database search (on our home page) and place it in the shopping basket. Follow the checkout instructions. An option is available for you to receive a quote for the total cost, including postage. Alternatively, email us a list of the books you wish to purchase. Include the list name, item number, author, short title, and price. We will reply with an email quote, including postage and packing. We also notify you if a book has been recently sold. Books will be posted when we receive your payment. If you locate a book in our booklists, first check it is still available by looking up our database, which is updated at least weekly. SECONDHAND BOOKS AND THE GST We have currently decided to voluntarily drop our registration for Goods & Services Tax (GST). Therefore GST is not included in the prices of books sold to Australian customers. However, if you are registered for GST, the Tax Office has determined that you can assume GST has been paid on secondhand goods. Of course, books can often still be claimed as tax deductions. POSTAGE AND PACKING All our books are expertly wrapped and placed in padded envelopes, or in envelopes and boxes containing bubble-wrap. We may charge a small packing and handling fee of up to $A2 on low-value orders. Postage is charged at cost. We generally post books by surface mail within Australia. Express Post is also available. For overseas customers, all books are posted by Air Mail. We do not recommend sea mail from Australia as delivery time is often three or four months. GENUINE GUARANTEE If you are not satisfied that a book has been correctly described, and you notify us within a reasonable time (no more than three weeks after you would normally receive the book by post), we will issue a full (100%) refund. We may request that you return the book first. We will also refund your payment if the book is lost in the mail. This happens rarely. If you have not received your parcel, first check with your local post office. They may have tried to deliver your book, but you were out, and they forgot to leave a collection card. Similarly, if your address is a Post Office Box, the postal staff may have forgotten to place a collection card in your box. VISITING OUR SHOP From June 2005, we have traded as an online business only. Therefore, sorry - visits to our shop to browse our stock are not available at this time.

PAYING US 1. VISA, MASTERCARD, AMEX We accept Visa and Mastercard credit and debit cards (but not other debit cards). Supply the card type (Visa or Mastercard), the 16-digit card number, the expiry date, the exact name on the card, and the 3-digit security code. We also accept Amex credit cards. Supply the 15-digit card number, the expiry date, the exact name on the card, and the 4-digit security code. For maximum internet security, send credit card details as follows. Go to our home page (www.svb.com.au) and click on the link Pay Us Securely (right side of the home page, perhaps scrolling down a bit). This brings up the Books & Collectibles secure server (currently used by about 300 booksellers). A padlock symbol in the bottom right corner of the screen indicates a secure web page. Fill out your personal and payment details, and type the name of the books in the message box. Credit card payments can also be made using the PayPal secure server (www.paypal.com). Open up a free account with PayPal (linked to your cheque or credit card), and then send the money from your card to our PayPal account (see below). This method is also useful for cards we do not accept directly. 2. PAYPAL We are a verified PayPal user. There is no link to PayPal from our website. Log into your PayPal account and choose Send Money. Send the money from your PayPal account to our email address at PayPal: books@svb.com.au (in the name Bookhome). If you prefer to receive an official PayPal request or invoice, please email us, and we will send you one. 3. DIRECT DEPOSIT We accept electronic payment direct to our bank account. If you choose this method, we will provide our account details. Sorry, we do not accept direct deposit from overseas on cheap books; the banks involved charge high fees, which makes the transaction uneconomic. 4. CHEQUES, MONEY ORDERS AUSTRALIAN CUSTOMERS: We accept personal cheques, bank cheques and money orders (postal notes). OVERSEAS CUSTOMERS: We do not accept personal cheques, bank cheques and money orders in foreign currency. These take up to 6 weeks to clear, and a high currency conversion fee ($10 Australian, or more) must be added, which our bank charges to convert your payment into Australian currency. However, customers from Commonwealth countries can send a bank draft in Australian dollars (a special type of bank cheque drawn on a bank other than the issuing bank, in this case drawn on an Australian bank).